At UberEther, we’ve always believed our job doesn’t end at authorization. We’re constantly asking: how do we get our customers there faster, with less friction, and with greater confidence? That question led us to Paramify; and the results have fundamentally changed what we’re able to deliver.
By automating FedRAMP and DoD IL5 compliance workflows, we achieved a 400% increase in customer capacity and an 80% reduction in labor hours for security documentation. But the number that matters most to us isn’t the efficiency gain, it’s what that efficiency unlocks for our customers.
The Problem
For 15 years, we navigated the grueling realities of manual federal compliance. As our business grew, documentation volume stopped being an inconvenience and became a ceiling.
“Our first System Security Plan (SSP) was over 2,000 pages,” recalls Matt Topper, President. “I used to joke that as long as your SSP weighed at least five pounds when you printed it, you’d pass.”
Every minor technical change meant hunting through thousands of pages to manually update references, making for an exhausting process.
Three problems defined the era:
- Slow turnaround for customers: A single compliance package could take up to nine months to complete. That’s nine months our customers were waiting.
- Risk of errors that affected customers: Manual updates introduced human error, such as simple typos that auditors would flag as findings, causing unnecessary delays for the organizations depending on us.
- Capacity limits that capped who we could help: For every two new customers, we needed to bring on an additional full-time employee just to keep up. That’s not a sustainable model for the customers counting on us, either.
“I could look down rows of cubes filled with great people who did nothing but stare at screens and type all day,” says Tom Maloney, COO. “It just didn’t scale.”
Our Answer: Investing in Better Tools,Delivering Better Outcomes
When we evaluated Paramify, the question we kept coming back to wasn’t “will this make us more efficient?”, it was “will this make us better for our customers?” The answer was yes, and the proof came quickly. Within 72 hours of signing, we were already seeing real, measurable value.
“The onboarding was fantastic,” says Maloney. “From signing the contract to seeing value in our org wasn’t 90 days; it was literally three days.”
Key capabilities that transformed how we work:
- Single-field cascade updates: One change now flows accurately across an entire 2,000-page security stack; meaning customers get faster, more consistent documentation with zero risk of mismatched references.
- OSCAL automation: We moved from static Word documents to machine-readable, digitally deliverable compliance packages, making for a cleaner, more modern experience for customers and auditors alike.
- Control inheritance: Infrastructure-level protections flow directly and seamlessly into our customers’ documentation, reducing their burden and strengthening their packages.
- Automated POA&M management: What was once a chaotic, hours-long process for our team is now a streamlined dashboard, which means faster vulnerability remediation and reporting for our customers.
The Impact: A Better Customer Experience
More customers served, without cutting corners. Before Paramify, one team member could realistically support one or two customers before becoming overwhelmed. Today, that same person manages six to eight clients, with more focus and better results. We’re no longer in a position where growth forces trade-offs in quality.
“Now my team comes to me and says, ‘I’m bored, give me more projects.'” — Matt Topper, President
Faster, cleaner audit experiences. Customers used to brace themselves for grueling, week-long audit cycles. Today, the packages we deliver are so well-structured and accurate that audit sessions that once ran all week are wrapping up in two hours on day one.
“When we schedule a week of meetings and the team says we were done in two hours the first day… you can see the trend. The packages are clean. They’re not finding anything. When they do, it’s very easy for us to go back into the tool exactly where that’s written up, make our changes, regen the doc, and right back in their hands within minutes.” — Matt Topper, President
Our team’s attention where it belongs: on your security. This is the one we’re most proud of. When documentation burden lifts, our team stops managing paperwork and starts doing the work that actually moves the needle for customers.
“The staff that we do have now focuses on true compliance things instead of trying to manage documentation or a spreadsheet. They’re saying, ‘How can I help my customers be more secure?'” — Tom Maloney, COO
A team that shows up with confidence. Anxiety going into audits doesn’t serve our customers. Confidence does. Paramify is one of the key tools that our team employs to walk in prepared, composed, and ready to represent our clients well.
“My people are happier, healthier, and less likely to get burnout.” — Tom Maloney, COO
Built to Scale
Adopting Paramify wasn’t just a technology decision; it was a reflection of our values. We’re not interested in doing things the way we’ve always done them if there’s a better path for our customers. When we find tools and processes that let us serve organizations more effectively, more accurately, and more confidently, we move.
What was once a linear model, requiring a new hire for every two new customers, is now a scalable one. Our team is sharper in focus, leaner in ratio, and delivering a higher-quality, more secure product to every client we serve. That’s the standard we hold ourselves to.
Ready to Accelerate Your Path to Authorization?
If your organization is working toward FedRAMP High or DoD IL5 authorization, you deserve a partner who’s invested in making that process as fast, clean, and confident as possible. That’s exactly what we’ve built.
Schedule a consultation with our team to learn how ATO Advantage can work for you.